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I was very satisfied, with the work done by Direct Energy in Edmonton. Cole was the tecnician that came out. He was very nice and friendly, and he gave me some insight with my furnace. I've had Direct Energy come out the last 6 years. I would totally recommend them. I also want to commend Melanie, now in installations, but still looks after me, booking my appointments for my yearly inspections. Keep up the good work!! Congrats Fred J just have checked my home furnace today. He is very talkative and warm-hearted. He checked the furnace very carefully while telling me what to do and how to make choices. Very good advice! Appreciated! If you are looking for prompt, professional service then call Direct Energy. The communication is great as they notify when they are on the way- which was quite fast from the time I called. When John arrived he was very respectful of the property and was incredibly thorough on the inspection of the furnace. He went above and beyond in the repair completion on a very stubborn unit. The helpful suggestions on how to keep future maintenance was also appreciated. I won’t hesitate to call again . Thanks! 2019-11-05Technician-FRED J.I had the furnace maintenance technician(FRED J) attended attended my residence this afternoon to check/service my furnace. Fred was very professional, efficient and thorough in working on my furnace as opposed to technician's I've had in the previous years.He was also very clean, and he ensured the work area was clean as well. He didn't leave any mess behind. He also took the time to explain to me in detail how the furnace works and what to keep an eye on during the winter season. Overall, his performance was great and the most important thing, he was knowledgeable about the furnace. I will recommend him to anyone. Fred Johnston, the furnace tech from Direct Energy Home Services is a definite asset of the company - the best service I've experienced in all the years they have been doing my annual furnace tune-up. His calm and jovial personality, in spite of having to deal with additional and unexpected mechanical issues, is what the industry needs more of! He's the best! I lucked out this time when they put us on his job list for the day. (Plus he actually knows what he's doing!) Technician came to the house to service my furnace. Very knowledgeable young man. Very pleased with the work the work he did. Provided me with a ton of information plus some maintenance tips on the furnace that I had. I hope that I am able to request Fred for my next servicing and would recommend Fred J to anyone if they require a good furnace technician. Maurice C. Fred's services were completely professional. I appreciate his in-depth knowledge and experience about every single loop-holes to check and ensure the proper maintenance of the furnace. While checking and working on my home's furnace yesterday, he was also educating me about the precautions and steps I need to take in case of urgency. Thank you Fred, you're awesome. Stay Blessed. We had our 24-year-old furnace serviced by John J. with Direct Energy Home Services today. This gentleman was fast, efficient, knowledgeable and friendly. He answered all of our questions with a pleasant attitude and we really gained a lot of knowledge from his expertise. John should be commended for his professionalism and dedication to his work. This was the most thorough furnace tune-up we have ever had. We give him a 5-start review!