The in-home technician was very efficient and professional. He provided some tips on care I could look after myself to save needing to call for service. The office isn't the most responsive but one particular The service arrangements began with a single telephone call from me - taken professionally by the reception desk and completed, with an appointment, in 2-3 minutes. The service man called about 20 min in advance on the appointed day. He was courteous and knowledgeable - no mess, no fuss - wore a medical-style mask and gloves; plastic covers on his shoes. At the end, he reviewed the service with us. Well done. Today I had my furnace and AC checked and my technician was very respectful in using proper PPE while being in my home to do his work. He communicated well keeping physical distancing and did the check properly. Hats off for still doing your job and doing it safely. As customers we appreciate your professionalism!! Technician Tim was great. Personable, knowledgeable and confident.Candace from admin/dispatch, despite following up with answers, was short and somewhat unprofessional. It felt as though she did not provide the customer service that others in the same office had in the past. It seemed like she would prefer to not deal with myself and I did not feel she wanted my business. Before she (Andrea) was a professional., understanding and compassionate in her job. The guy who did the job , he’s punctual, efficient in his duty .even thou I’m away from my country they did it. I highly recommend them. He did excellent. He checked and clean thoroughly the furnace and find the problem of leaking the gas and solve the problem right away thank you guys Dear service staff,Thank you very much for your excellent service. The technician 's skill very good and he is very conscientious in his work. He checked every part very carefully and patiently. He changed a new part and right now the furnace works well. Thanks again and please give my thanks for the technician. Best regards,Min Cao The regular, yearly, maintenance on the furnace is always by someone that cares about what they do. This year had a conversation on how often to clean out and descale other equipment to help prevent sudden repairs. Always able to answer any questions. Knowledgeable. Thank you 🙂 The young man who came to inspect my furnace was wonderful. He was friendly, courteous and took time to answer my questions. He was efficient and ensured that everything was clean and tidy before he left. He explained everything he had checked and the results of the tests he performed. Fred J. is fantastic! I received a call to reconfirm the appointment and another call the next day 20 minutes before his arrival. Fred took the time to explain what he was doing and even give me a couple of trouble shooting tips. He was very thorough and meticulous. He took the time to do a full check up. I was very impressed with his professionalism and his attention to detail. Direct Energy is lucky to have him. Just had Fred Johnston perform the DE Home Services furnace tune-up on our 24 yr-old Trane furnace. He called about 40 min. prior to arriving, used boot covers to keep our carpets clean, used a myriad of tools to check and set the parameters, explained what was being tested and why. He was extremely well qualified for this position and role, and spoke articulately and authoritatively about all aspects of the furnace and options that we may be interested in for the future. Great to have a "nice guy" / journeyman electrician and gas fitter to confirm that "all is well" with our furnace! Furnace was old and tired... time for a new one. Peter quoted me and negotiated a great furnace with extras. Explained install clearly and work was completed efficiently. I feel that going with a company that also deals with my services made sense.Peter returned after install to explain system as I couldn’t be home during install.Thank you ! My technician (Fred) was excellent. I just had a tune up done, but he gave me a lot of good pointers to help my furnace run smoothly. I would definitely use Direct Energy again for any furnace issues. Our furnace died on us. We called them and they sent someone out within a few hours. Warren was very polite and helpful. He stayed and worked hard to figure out the issue. He also managed to fix it for us. He gave us information about our filters that we needed and left us with a warm house again. I also must add that this was after hours for him. So, we really appreciated his time. Fred J. was extremely thorough and conscientious as he walked me through the furnace inspection. He took his time, answered all my questions and made sure I was aware of issues I’d need to keep my eye on. I wish all professionals cared this much about their customers and the work they do. Thank you! Had scheduled a maintenance tune up on my furnace after hearing a noise and having an ignition lock out. Got a call from the scheduler first thing in the morning and a second call just before the technician arrived! Fred J did a great job of finding the issue, describing options and cost of the service! He quickly picked up the parts and did all of the scheduled and required work! Great job, highly recommend Direct Energy and Fred! Josh the tech that came service my furnace was awesome! He answered my questions and he was friendly. He had no problems explaining the what and why things needed to be a specific way and I really appreciated the tips he gave me to improve energy efficiency in my home! He’s definitely an asset to Direct Energy! The technician was very thorough knew her job well. Very well organized. She mentioned the deals direct energy has regarding furnaces and hot-water tanks. l have booked a quote. Direct Energy Services were awesome. Came out quickly to check out an issue I thought I had with my furnace which was actually a plumbing issue. Were very helpful and although not their problem advised me what needed to be done. I was very satisfied, with the work done by Direct Energy in Edmonton. Cole was the tecnician that came out. He was very nice and friendly, and he gave me some insight with my furnace. I've had Direct Energy come out the last 6 years. I would totally recommend them. I also want to commend Melanie, now in installations, but still looks after me, booking my appointments for my yearly inspections. Keep up the good work!! Congrats Fred J just have checked my home furnace today. He is very talkative and warm-hearted. He checked the furnace very carefully while telling me what to do and how to make choices. Very good advice! Appreciated! If you are looking for prompt, professional service then call Direct Energy. The communication is great as they notify when they are on the way- which was quite fast from the time I called. When John arrived he was very respectful of the property and was incredibly thorough on the inspection of the furnace. He went above and beyond in the repair completion on a very stubborn unit. The helpful suggestions on how to keep future maintenance was also appreciated. I won’t hesitate to call again . Thanks! 2019-11-05Technician-FRED J.I had the furnace maintenance technician(FRED J) attended attended my residence this afternoon to check/service my furnace. Fred was very professional, efficient and thorough in working on my furnace as opposed to technician's I've had in the previous years.He was also very clean, and he ensured the work area was clean as well. He didn't leave any mess behind. He also took the time to explain to me in detail how the furnace works and what to keep an eye on during the winter season. Overall, his performance was great and the most important thing, he was knowledgeable about the furnace. I will recommend him to anyone. Fred Johnston, the furnace tech from Direct Energy Home Services is a definite asset of the company - the best service I've experienced in all the years they have been doing my annual furnace tune-up. His calm and jovial personality, in spite of having to deal with additional and unexpected mechanical issues, is what the industry needs more of! He's the best! I lucked out this time when they put us on his job list for the day. (Plus he actually knows what he's doing!) Technician came to the house to service my furnace. Very knowledgeable young man. Very pleased with the work the work he did. Provided me with a ton of information plus some maintenance tips on the furnace that I had. I hope that I am able to request Fred for my next servicing and would recommend Fred J to anyone if they require a good furnace technician. Maurice C. Fred's services were completely professional. I appreciate his in-depth knowledge and experience about every single loop-holes to check and ensure the proper maintenance of the furnace. While checking and working on my home's furnace yesterday, he was also educating me about the precautions and steps I need to take in case of urgency. Thank you Fred, you're awesome. Stay Blessed. We had our 24-year-old furnace serviced by John J. with Direct Energy Home Services today. This gentleman was fast, efficient, knowledgeable and friendly. He answered all of our questions with a pleasant attitude and we really gained a lot of knowledge from his expertise. John should be commended for his professionalism and dedication to his work. This was the most thorough furnace tune-up we have ever had. We give him a 5-start review!